SHIPPING POLICY

Simple. Finsen offers all of it's customers FREE worldwide shipping with no minimum purchase

During epidemics you can expect delays but unless described other wise on the product page, Finsen Lights ship with 2-3 weeks from order date 

U.S. and Canadian customers will usually receive their order 2-3 days from shipping date. International customers outside the countries listed above can expect delivery within 5 to 8 business days.

All of our customers receive email updates from the moment you order online to the time it arrives you will be kept up to speed. 

Yes all of our customers' orders have a unique tracking number emailed to you as soon as its being processed for shipping. You can track your order right now. Click Here

RETURNS & EXCHANGES

No worries! Finsen offers a No Hassle 30 day return and exchange policy.

First step is to contact our customer support team to get your Return Authorization Number. Afterwards you just need to ship it back to our office in Canada.

Click Here for more about our Shipping & Return Policy.

Yes. If you are doing a return or exchange within 30 days you will still need to pay for shipping to our office in Canada.

If your Finsen Light has any issue within the 60 day warranty period, please contact our customer support team. They will be able to provide you with a return authorization number under your warranty. Warranty claims and product issues are rare but if they occur customers will be refunded any shipping costs (excluding taxes & duties).

Finsen customers can exchange their UV light within 30 days of receiving their order. Return shipping costs to our office in Canada would be at your expense and we would provide you with a store credit in our online shop.

WARRANTY POLICY

Finsen Light products come with a 60 day warranty from the day they receive their order. To activate their warranty they customers must activate their account by Clicking Here.

The Tomahawk is rated for 500 charges and the Jaegar maintain disinfecting performance for over 5000 hours. Our 60 day warranty includes coverage should customers experience the following issues:

- Charging Up Light

- Battery Pack not charging (Tomahawk only)

- AC Power adapter not working

- UV light not turning on 

Although rare if any of the issues above occur within 60 days of receiving the order, Finsen will replace or repair your item free of charge. 

For more information, please visit our Warranty Details page.

Yes. You will pay the cost of shipping back to us when item is approved under warranty. Customers with approved warranty issue will receive a online store credit to offset for the shipping cost.

Before shipping an item back to us under warranty make sure to get a Return Authorization Number from our Customer Support team.

Its really easy! Just contact our customer support team. They will be able to assist in reviewing your issue.

Before shipping your item back to us under warranty customers must get their Return Authorization Number from our Customer Support Team.

Finsen UVC light products have a limited lifespan and will eventually need to be replaced. The TomaHawk portable UV light lasts up to 500 charges and the Jaegar usually maintain performance for 5,000+ hours. If your Finsen UV light starts to fade or fails after the timeframe above its perfectly normal. It just means its time to order another Finsen UV Light.