30 Day Returns

Finsen Lights offers a No Hassle 30 Day Return policy after you receive your order. Simply contact our customer service team to activate your return authorization code.
How do I return a product -- I decided I don't want it
 If you decide you don't want the product for any reason, you must return
 it WITHIN 15 DAYS UPON ARRIVAL OF THE PRODUCT.  The product              must be returned fully intact and 100% resaleable. If it is not in resale                  condition, (for example, if you don't return all packaging, parts, accessories, or packaging is torn) there will be a 25% restocking fee. You have the option of getting a refund or a store credit applied to your account. If a refund is chosen, the amount refunded will be the purchase price LESS the initial shipping cost. If the store credit is chosen, it will be the total amount paid with no shipping deduction.
My Finsen light quit working within 60 days of purchase.  What do I do?
Any product which quits working in the first 60 days of purchase will be replaced with a new product. If your Finsen product is not not 
PLEASE NOTE: If a light with a battery carrier is returned and the only defect is the battery carrier, we may replace only that piece rather than the entire unit since the unit itself has no defects. This would also apply if it is found that only a battery is defective. Please remember that all Return Authorization numbers (RA, RMA) expire after 30 days. Once your RA number expires you will need to request a new one. This may change the options available to you for your return.
No returns will be accepted without prior authorization. Please call 1-888-406-4023 and request a return authorization number. To serve you even faster, please try to have your order number ready when calling our customer support team.